Team Leader - Hardship

Probe Group

Melbourne Cbd, Victoria, Australia
People leadership and coaching
Quality and compliance focus
Operational excellence management
You will lead, coach, and mentor a team of dedicated agents, conducting regular performance check-ins and tailored coaching to build both technical capability and emotional resilience

Job Summary

  • You will lead, coach, and mentor a team of dedicated agents, conducting regular performance check-ins and tailored coaching to build both technical capability and emotional resilience.
  • As a Team Leader, you own the rhythm of your team, balancing high-level operational targets with the "human" side of hardship support.
  • Probe CX offers access to an unlimited mental health and well-being platform and everyday savings through their employee benefits provider Flare.

Matching Summary

You will lead, coach, and mentor a team of dedicated agents, conducting regular performance check-ins and tailored coaching to build both technical capability and emotional resilience.

Skills & Requirements

Must-have

  • People Leadership and Coaching
  • Quality and Compliance Focus
  • Operational Excellence Management
  • Vulnerability-aware communication
  • First-call resolution

Nice-to-have

  • Inspiring and energetic leader
  • Thrives on building culture
  • Customer-first outcomes
  • Problem-solving skills
  • Adaptable to 24/7 operations

Key Requirements

  • Hardship/Collections Expertise (highly preferred)
  • Proven Leadership in contact centres
  • Strong Coaching DNA
  • Operational Acumen
  • Inspiring Leadership

Work Rights

Not specified

Tailored Resume

Cover Letter