Service Delivery Manager - Planning

Smith+Nephew

Pune, India
Hybrid
Kinaxis rapidresponse administration
Itil v4 service management practices
Ams provider-based support model
Lead global service delivery for mission-critical Kinaxis planning systems that power Supply Chain operations across multiple regions

Job Summary

  • Lead global service delivery for mission-critical Kinaxis planning systems that power Supply Chain operations across multiple regions.
  • Own end-to-end ITIL-based service operations including Incident, Problem, Change, and Knowledge Management to ensure strict SLA compliance.
  • Drive continuous improvement from transactional support to value-added services while managing AMS partners and service budgets.

Matching Summary

Match Score: 85

Lead global service delivery for mission-critical Kinaxis planning systems that power Supply Chain operations across multiple regions.

Skills & Requirements

Must-have

  • Kinaxis RapidResponse administration
  • ITIL v4 service management practices
  • AMS provider-based support model
  • ERP integration monitoring (SAP/AXAPTA)
  • Global SLA and KPI management
  • Vendor contract and budget oversight

Nice-to-have

  • Life sciences or medical device experience
  • Kinaxis Maestro certification
  • Continuous improvement culture
  • Customer-focused collaborative mindset
  • Supply chain planning process knowledge

Key Requirements

  • 15+ years overall IT experience
  • 5+ years in Service Delivery Manager role
  • Bachelor's degree required; Master's preferred
  • Mandatory ITIL certification
  • Proven Kinaxis RapidResponse/Maestro experience
  • Experience with regulated industries preferred

Work Rights

Not specified

Tailored Resume

Cover Letter