Advisor I, Customer Service – Africa

Concentrix

Kuala Lumpur, Malaysia
Customer service support
Inbound and outbound calls
Internet customer interaction
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service support
  • inbound and outbound calls
  • internet customer interaction
  • resolve routine problems
  • meet contractual KPIs
  • provide customer education

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • maintain professional tone
  • work as team member
  • adapt to changes quickly

Key Requirements

  • High school diploma
  • three to six months experience preferred
  • strong computer navigation skills
  • ability to communicate effectively
  • tolerance for repetitive work
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter