Customer Support Engineer

Fastly

Denver, CO, US
Base: $77,060 to $108,780; bonus/equity: eligible ...
On-site
2-4 years technical support experience
Http/s tcp/ip tls dns proficiency
Vcl logic and compute wasm debugging
This role serves as a technical expert responsible for debugging VCL logic and optimizing cache hit ratios for customers using the Fastly Edge Cloud Platform

Job Summary

  • This role serves as a technical expert responsible for debugging VCL logic and optimizing cache hit ratios for customers using the Fastly Edge Cloud Platform.
  • Employees will resolve high-velocity technical inquiries across email, chat, and Slack while adhering to strict first response time service level agreements.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and up to 18 days of accrued paid sick leave.

Matching Summary

This role serves as a technical expert responsible for debugging VCL logic and optimizing cache hit ratios for customers using the Fastly Edge Cloud Platform.

Salary

Base: $77,060 to $108,780; Bonus/Equity: Eligible for equity and discretionary bonus programs; Benefits: Comprehensive medical, dental, vision, 401(k) match, and paid holidays

Skills & Requirements

Must-have

  • 2-4 years technical support experience
  • HTTP/s TCP/IP TLS DNS proficiency
  • VCL logic and Compute Wasm debugging
  • Fastly Control Panel navigation skills
  • First response time under 30 minutes

Nice-to-have

  • Experience with DataDog or New Relic
  • Background in CDN or cloud industries
  • Knowledge of GCP Azure AWS platforms
  • Recent coding bootcamp graduate status
  • Passion for open source initiatives

Key Requirements

  • 2-4 years in technical support or sysadmin role
  • Proficiency in VCL Python Ruby Go JavaScript Rust
  • Understanding of BGP internet routing and peering
  • Ability to explain webpage delivery under 200ms
  • Willingness to work Tuesday-Saturday EST shifts

Work Rights

Not specified

Tailored Resume

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