Assistente De Suporte N1 | Rd Station (remoto) Afirmativa Para Pessoas Com Deficiência

Brasileuro

Remote, Brazil
**
Experience with customer service
High school diploma required
Google tools proficiency
** This job posting is for a Level 1 Support Assistant at Brasileuro, focused on providing consultative customer support for the Exact Spotter software and other RD Station solutions. The position is remote and emphasizes the importance of empathy, technology proficiency, and a commitment to customer satisfaction, while promoting a diverse and inclusive workplace. **

Job Summary

  • The role involves providing consultative, agile, and resolutive technical support to customers using the Exact Spotter software and other RD Station solutions.
  • Employees are expected to handle inquiries through multiple channels including chat, tickets, and phone while maintaining high satisfaction metrics and SLA compliance.
  • The company emphasizes a culture of human intelligence combined with AI, focusing on continuous learning, autonomy, and integral well-being for all team members.

Matching Summary

Match Score: 75

** This job posting is for a Level 1 Support Assistant at Brasileuro, focused on providing consultative customer support for the Exact Spotter software and other RD Station solutions. The position is remote and emphasizes the importance of empathy, technology proficiency, and a commitment to customer satisfaction, while promoting a diverse and inclusive workplace. **

Skills & Requirements

Must-have

  • Experience with customer service
  • High school diploma required
  • Google tools proficiency
  • Clear written and oral communication
  • Multi-channel support experience

Nice-to-have

  • Background in technology fields
  • Experience with chat or WhatsApp
  • Knowledge of helpdesk tools like Zendesk
  • Tech company experience preferred
  • Active community involvement

Key Requirements

  • Complete high school education
  • Empathy and analytical capability
  • Resilience and organizational skills

Work Rights

Not specified

Tailored Resume

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