It Service Desk Analyst I

World Kinect

San Jose, Costa Rica
Fully remote
Windows, macos, ios, android support
Active directory and office 365
Ticketing platform experience
The IT Service Desk Analyst is part of World Kinect’s global IT support organization, delivering exceptional customer experience to employees across multiple regions

Job Summary

  • The IT Service Desk Analyst is part of World Kinect’s global IT support organization, delivering exceptional customer experience to employees across multiple regions.
  • This role provides hands‑on technical support for end‑user devices, software, collaboration tools, conference room systems, and other workplace technologies.
  • Prepare and deliver IT equipment for new hires, ensuring a smooth and efficient onboarding experience.

Matching Summary

The IT Service Desk Analyst is part of World Kinect’s global IT support organization, delivering exceptional customer experience to employees across multiple regions.

Skills & Requirements

Must-have

  • Windows, MacOS, iOS, Android support
  • Active Directory and Office 365
  • Ticketing platform experience
  • End-user device support
  • Onsite support for office
  • Advanced English communication

Nice-to-have

  • Entrepreneurial and diverse environment
  • Innovative thinking and collaboration
  • Fast-paced global environment
  • Zoom or Box familiarity
  • Basic scripting/automation skills

Key Requirements

  • 2+ years IT Support experience
  • Associate or Bachelor’s degree
  • Work authorization for Costa Rica

Work Rights

Not specified

Tailored Resume

Cover Letter