Competitive base salary; not specified; holistic f...
Investigate customer complaints end-to-end
Ensure compliance with financial advisers act
Handle escalated complaints from senior stakeholders
This role plays a critical part in safeguarding the organisation's reputation by conducting end-to-end investigations into customer feedback
Job Summary
This role plays a critical part in safeguarding the organisation's reputation by conducting end-to-end investigations into customer feedback.
The successful candidate will be responsible for championing customers' feedback from external bodies including MAS, FIDReC, MPs, and industry associations.
OCBC offers competitive base salary, holistic flexible benefits, and industry-leading learning opportunities for personal growth.
Matching Summary
This role plays a critical part in safeguarding the organisation's reputation by conducting end-to-end investigations into customer feedback.
Salary
Competitive base salary; Not specified; Holistic flexible benefits
Skills & Requirements
Must-have
Investigate customer complaints end-to-end
Ensure compliance with Financial Advisers Act
Handle escalated complaints from senior stakeholders
Nice-to-have
Strong emotional intelligence and resilience
Passion for delivering exceptional service
Ability to work in supportive teams
Key Requirements
Experience in banking or financial services industry
Proficiency in report writing and data analysis
Familiarity with banking regulations and standards