Lead Customer Service Representative（aig新子安）

Thermo Fisher Scientific Japan

Tokyo, JP
3+ years customer service experience
Erp system usage (sap/oracle)
Japanese language fluency
This role supports customer satisfaction by handling orders, inquiries, and delivery adjustments for laboratory equipment and consumables

Job Summary

  • This role supports customer satisfaction by handling orders, inquiries, and delivery adjustments for laboratory equipment and consumables.
  • Employees will utilize ERP systems like SAP to manage order fulfillment, shipping, and data processing while collaborating with sales and logistics teams.
  • The position offers a hybrid work model with opportunities for skill development through job rotation within the Supply Chain team.

Matching Summary

This role supports customer satisfaction by handling orders, inquiries, and delivery adjustments for laboratory equipment and consumables.

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • ERP system usage (SAP/Oracle)
  • Japanese language fluency
  • Order fulfillment processing
  • Microsoft Excel proficiency

Nice-to-have

  • SOP creation and update experience
  • Process improvement participation
  • Basic accounting knowledge
  • English reading/writing skills
  • Mentoring or OJT assistance experience

Key Requirements

  • Bachelor's degree or equivalent
  • Minimum 3 years relevant experience
  • Fluency in Japanese communication

Work Rights

Not specified

Tailored Resume

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