Help Desk Technician Tier 2

CACI

Base: $58,500 - $122,800; bonus/equity: not specif...
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Active ts/sci security clearance
5 years c2isr data transport infrastructure experience
Comptia a+ network + and certified network defender certifications
** CACI is seeking a Help Desk Technician Tier 2 to provide advanced technical support for the Department of Defense users, focusing on C2ISR Data Transport Infrastructure. The role requires a TS/SCI clearance and at least five years of experience in the relevant systems, with a strong emphasis on troubleshooting and incident response. **

Job Summary

  • The role provides first-line support to all DoD users by resolving technical issues related to C2ISR Data Transport Infrastructure.
  • Employees will facilitate advanced support to OCONUS personnel while maintaining accurate records of service requests and escalations.
  • CACI offers a culture of integrity, flexible time off benefits, and comprehensive healthcare and retirement options.

Matching Summary

Match Score: 75

** CACI is seeking a Help Desk Technician Tier 2 to provide advanced technical support for the Department of Defense users, focusing on C2ISR Data Transport Infrastructure. The role requires a TS/SCI clearance and at least five years of experience in the relevant systems, with a strong emphasis on troubleshooting and incident response. **

Salary

Base: $58,500 - $122,800; Bonus/Equity: Not specified; Benefits: Healthcare, wellness, financial, retirement, family support, continuing education, and time off

Skills & Requirements

Must-have

  • Active TS/SCI security clearance
  • 5 years C2ISR Data Transport Infrastructure experience
  • CompTIA A+ Network + and Certified Network Defender certifications

Nice-to-have

  • Experience with ServiceNow or Remedy ticketing systems
  • Proficiency in remote desktop support tools
  • Knowledge of performance monitoring dashboards like Grafana

Key Requirements

  • Active TS/SCI security clearance required
  • 5 years experience with C2ISR networks
  • CompTIA A+, Network+, and CND certifications
  • DoD-approved IA baseline certification within 6 months

Work Rights

Must have Active TS/SCI security clearance

Tailored Resume

Cover Letter