The Field Services Team provides Field Workforce capabilities across all technologies for Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection
Job Summary
The Field Services Team provides Field Workforce capabilities across all technologies for Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.
This role focuses on representing NBN’s Field Services team in all field-based assurance and build activities specifically related to the core network.
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
Matching Summary
The Field Services Team provides Field Workforce capabilities across all technologies for Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.
Skills & Requirements
Must-have
Field-based assurance and build activities
Core network support
Ethernet, DWDM, HFC, routing
On-site technical support
Troubleshooting and escalation management
Network element upgrades on active network
Nice-to-have
Methodical approach to troubleshooting
Quick learner, adaptable to evolving technologies
Resilience under pressure
Organised team player with constructive mindset
Proactive approach to challenges
Key Requirements
Full working rights in Australia
Experience in maintaining and restoring network infrastructure
Hands-on experience in field-based assurance and fault resolution