Technical Support Specialist Ii

LexisNexis Risk Solutions

Sydney, Australia
Onsite
Macos and macbook enterprise support
Jamf pro device management
Windows endpoint support
Provide Level 2 onsite/deskside support, prioritizing MacBooks and macOS, while supporting Windows where needed

Job Summary

  • Provide Level 2 onsite/deskside support, prioritizing MacBooks and macOS, while supporting Windows where needed.
  • Support and administer endpoint management tooling including Jamf Pro for macOS and Autopilot/Intune for Windows.
  • Resolve identity and access issues using Azure AD / Entra ID, and support meeting rooms / AV systems.

Matching Summary

Provide Level 2 onsite/deskside support, prioritizing MacBooks and macOS, while supporting Windows where needed.

Skills & Requirements

Must-have

  • macOS and MacBook enterprise support
  • Jamf Pro device management
  • Windows endpoint support
  • Azure AD / Entra ID troubleshooting
  • Microsoft 365 collaboration tools
  • Onsite technical support

Nice-to-have

  • Ubuntu Linux basic troubleshooting
  • Basic networking fundamentals
  • Endpoint security exposure

Key Requirements

  • Strong macOS/MacBook enterprise experience
  • Jamf Pro experience
  • Windows enterprise endpoint experience
  • Azure AD / Entra ID working knowledge
  • Customer-facing communication skills
  • Hardware/peripheral troubleshooting experience

Work Rights

Not specified

Tailored Resume

Cover Letter