Technical Engineer Contact Center

JOHNSON CONTROLS

Mexico City, Mexico
Not specified (assumed in-office or hybrid based on role nature).
Nice cxone suite of omnichannel acd and ivr
Support tier 2 through 4 operational incidents
Troubleshooting voip and call center issues
Johnson Controls is seeking a Technical Engineer for their Contact Center operations in Mexico City. The role involves supporting a range of technologies, including Nice CXone, and emphasizes teamwork, problem-solving, and communication in both Spanish and English

Job Summary

  • This role will deliver new technologies enabling our Contact Centers to save lives!
  • You will work with a team of call center engineering peers to deliver rock solid technical operations for our Global Contact Centers.
  • We offer a comprehensive benefits package, opportunities for professional growth, and a supportive and inclusive work environment.

Matching Summary

Match Score: 75

Johnson Controls is seeking a Technical Engineer for their Contact Center operations in Mexico City. The role involves supporting a range of technologies, including Nice CXone, and emphasizes teamwork, problem-solving, and communication in both Spanish and English.

Skills & Requirements

Must-have

  • Nice CXone suite of omnichannel ACD and IVR
  • Support tier 2 through 4 operational incidents
  • Troubleshooting VoIP and Call Center issues
  • Deliver rock solid technical operations

Nice-to-have

  • Make technology understandable to end-users
  • Inclusive, supportive teammate
  • Interest in problem solving
  • Engage in meaningful projects

Key Requirements

  • 1-2 years’ experience in Contact Center Technology
  • 1 year experience with Nice CXone Technology
  • Strong Spanish and English speaking and written skills
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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