Job Summary

• The Client Success & Technical Solutions Team Manager will play a pivotal role in leading and scaling the DoorDash for Business Customer Success Team, owning the strategy and building scalable solutions that drive seamless onboarding, activation, and long-term retention.
• As a leader of our Client Success Team, you will oversee 6-9 CSMs, including people coaching, performance management to KPI goals, and working directly with customers to ensure we are gathering learnings and feedback to influence initiatives, projects, and our product roadmap.
• DoorDash offers a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave.

Matching Summary

Salary

$125,800—$185,000 USD; Equity grants; Comprehensive benefits package

Skills & Requirements

Key Requirements

• 6+ years in Customer Success or Technical Solutions
• 3+ years people management experience
• SQL proficiency
• experience with data warehouses (e.g., Snowflake)
• experience building dashboards and data models

Work Rights