Process Management And Optimization Manager - Hang Seng Bank (hk) | Hong Kong, Hk | Hybrid At Banking / Finance
Hang Seng Bank
Hong Kong, Hong Kong
On-site
Process streamlining
System enhancement
Service migration
Formulate effective strategies / business plan to achieve the desired business goals of the department
Job Summary
Formulate effective strategies / business plan to achieve the desired business goals of the department.
Lead and drive new initiatives / projects including process streamlining, system enhancement and service migration to improve operational efficiencies and cope with business needs.
Hang Seng offers opportunities, support and rewards that will take you further.
Matching Summary
Formulate effective strategies / business plan to achieve the desired business goals of the department.
Skills & Requirements
Must-have
process streamlining
system enhancement
service migration
operational efficiencies
banking products
Nice-to-have
service excellence
leadership
ownership
servicing mindset
Key Requirements
University degree in Business Administration, Finance or related disciplines
Proven experience in banking industry
Knowledge in call centre operations
Project management experience
Strong analytical, presentation and interpersonal skills
Good knowledge of MS Excel and PowerPoint
Excellent command of written and spoken English, Cantonese and Mandarin