Provides the most advanced technical support by handling complex customer cases, while under minimal supervision
Job Summary
Provides the most advanced technical support by handling complex customer cases, while under minimal supervision.
Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors.
Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback.
Matching Summary
Provides the most advanced technical support by handling complex customer cases, while under minimal supervision.
Skills & Requirements
Must-have
Microsoft SCIM
advanced technical support
complex customer cases
hardware, software, networking
problem solving skills
customer service orientation
Nice-to-have
demonstrate empathy
build rapport with customer
flexible and adapt to changes
work as a team member
independent with minimal supervision
Key Requirements
Associate’s Degree in related technical discipline
three to five years of related technical experience
recognized and applicable technical certification(s)
Senior level technical knowledge
Advanced knowledge of client technical systems
Ability to learn
Ability to effectively communicate, both written and verbally