Head Of First Line Controls

dgd.vision

Flexible within the EU
Flexible within the eu
Strong leadership experience in regulatory environment
Warranty or insurance industry experience required
Understanding of client and outsourced contact centre operations
dgd.vision is seeking a Head of First Line Controls to lead their Growth Markets team, ensuring compliance with regulatory standards across the EU. The ideal candidate should possess strong leadership experience in a regulatory environment, particularly in the warranty or insurance industry, and demonstrate excellent communication and problem-solving skills

Job Summary

  • This critical role ensures client, sales, service, and complaints functions operate in full alignment with regulatory requirements and internal standards across the EU.
  • The successful candidate will act as the regulatory subject matter expert for insurance and maintenance service plans across EU jurisdictions while owning internal risk and audit actions.
  • Domestic & General offers a creative, fast-moving culture during a period of transformational change where customers are at the heart of everything they do.

Matching Summary

Match Score: 85

dgd.vision is seeking a Head of First Line Controls to lead their Growth Markets team, ensuring compliance with regulatory standards across the EU. The ideal candidate should possess strong leadership experience in a regulatory environment, particularly in the warranty or insurance industry, and demonstrate excellent communication and problem-solving skills.

Skills & Requirements

Must-have

  • Strong leadership experience in regulatory environment
  • Warranty or insurance industry experience required
  • Understanding of client and outsourced contact centre operations
  • Line management experience with team oversight
  • Agile mindset with strong organisational skills

Nice-to-have

  • Excellent communication and interpersonal skills
  • Keen problem solver with attention to detail
  • Experience presenting to senior leadership and Board level
  • Creative fast-moving culture adaptation

Key Requirements

  • Leadership experience in regulatory environment
  • Warranty or insurance industry background
  • Line management experience
  • EU jurisdiction regulatory knowledge

Work Rights

Not specified

Tailored Resume

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