The incumbent will co-manage the Epic Direct team, an application support team providing direct-to-staff Epic support and direct-to-patient technical support for myChart
Job Summary
The incumbent will co-manage the Epic Direct team, an application support team providing direct-to-staff Epic support and direct-to-patient technical support for myChart.
Responsibilities include managing the maintenance and support of production systems, installation of new systems, and effective staff management for productivity and development.
The role involves managing operating budgets, project expenditures, and vendor relationships, with a focus on ethical and legal compliance, including HIPAA.
Matching Summary
The incumbent will co-manage the Epic Direct team, an application support team providing direct-to-staff Epic support and direct-to-patient technical support for myChart.
Skills & Requirements
Must-have
Epic Direct team management
Application support for clinical staff
Direct-to-patient technical support
Call and ticket management
System maintenance and support
Vendor relationship management
Nice-to-have
Understanding of clinical workflows
Customer service excellence
Familiarity with medical terminology
On-site go-live support
Key Requirements
Bachelor's in Information Systems, Business, or related field
5 years relevant experience
Demonstrated ability to manage multiple systems and projects
Familiarity with EHR systems
Experience with system optimization and troubleshooting