This position is responsible for leading and overseeing the entire customer concession process in Japan, ensuring solutions comply with Japanese regulations and fair competition rules
Job Summary
This position is responsible for leading and overseeing the entire customer concession process in Japan, ensuring solutions comply with Japanese regulations and fair competition rules.
Key responsibilities include managing the full process, facilitating cross-functional involvement from commercial, service, product, legal, and PR teams, and ensuring appropriate decision-making.
The role requires analyzing concession data to identify areas for operational and product/process quality improvement, and preventing recurrence of issues.
Matching Summary
This position is responsible for leading and overseeing the entire customer concession process in Japan, ensuring solutions comply with Japanese regulations and fair competition rules.
Skills & Requirements
Must-have
Customer concession process leadership
Regulatory and fair competition compliance
Cross-functional stakeholder coordination
Data analysis for business improvement
Full remote work capability
Nice-to-have
Familiarity with Japanese Fair Competition Code
Proactive problem-solving and reoccurrence prevention
Driving ownership and integrity
Key Requirements
Minimum 5 years of practical experience in commercial, service, legal, finance, or operations
Knowledge and experience with medical devices
Practical experience in commercial operations and contracts
Proficient Japanese language skills (spoken and written)