Customer Support Specialist

Canva

Makati City, Philippines
Equity pyckages; inclusive pyrental leave; annual ...
On-site
Email, chat, and phone support experience
Handling live customer conversations
Experience with technical or enterprise support
This role delivers high-quality, timely support to Canva users across email, chat, and phone while resolving issues with clarity and empathy

Job Summary

  • This role delivers high-quality, timely support to Canva users across email, chat, and phone while resolving issues with clarity and empathy.
  • The Customer Happiness Team lives by the mission 'Every user empowered, every voice heard' and is responsible for creating moments of delight.
  • Employees receive equity packages, inclusive parental leave, and an annual Vibe & Thrive allowance for wellbeing and workspace setup.

Matching Summary

Match Score: 75

This role delivers high-quality, timely support to Canva users across email, chat, and phone while resolving issues with clarity and empathy.

Salary

Equity packages; Inclusive parental leave; Annual Vibe & Thrive allowance

Skills & Requirements

Must-have

  • Email, chat, and phone support experience
  • Handling live customer conversations
  • Experience with technical or enterprise support
  • Willingness to work rotating 24/7 shifts
  • Ability to use AI-powered tools

Nice-to-have

  • Strong empathy and customer-first approach
  • Collaborative team player with ownership
  • Self-driven motivation to learn continuously
  • Thriving in fast-paced high-volume environments
  • Open to working onsite and on holidays

Key Requirements

  • Relevant customer service experience in email, chat, and phone
  • Hands-on experience using AI tools or willingness to learn
  • Fresh graduates are welcome to apply

Work Rights

Not specified

Tailored Resume

Cover Letter