Collections Senior Supervisor

Publix Serving (Civica)

Not specified in the job description.
Lead a team of 20-25 associates
Analyze daily performance indicators
Manage performance and productivity objectives
The Collections Senior Supervisor position at Publix Serving (Civica) involves leading a medium-sized team in a call center environment, focusing on performance management, process improvement, and employee engagement. The ideal candidate should have over five years of relevant experience, preferably in a call center, and possess strong management skills

Job Summary

  • The Collections Sr Supervisor provides leadership for a medium-sized operational team.
  • This role involves improving process efficiencies and ensuring team accountability.
  • Candidates will be expected to create a culture of integrity and respect within the team.

Matching Summary

Match Score: 85

The Collections Senior Supervisor position at Publix Serving (Civica) involves leading a medium-sized team in a call center environment, focusing on performance management, process improvement, and employee engagement. The ideal candidate should have over five years of relevant experience, preferably in a call center, and possess strong management skills.

Skills & Requirements

Must-have

  • lead a team of 20-25 associates
  • analyze daily performance indicators
  • manage performance and productivity objectives

Nice-to-have

  • create a trusting work environment
  • focus on employee retention
  • participate in continuous quality improvement

Key Requirements

  • 5+ years relevant experience
  • Bachelor’s Degree or equivalent experience
  • direct line management experience preferred

Work Rights

Not specified

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