Senior Associate Customer Success Manager - Paradox

i-monster.de

Fully remote
Customer success management
Technical support expertise
Saas product knowledge
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through mobile, chat, and text experiences.
  • Workday offers a flexible work approach combining in-person and remote time, providing trust, tools, and support for long-term employee growth.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Customer success management
  • Technical support expertise
  • SaaS product knowledge
  • Client account configuration
  • Troubleshooting technical challenges
  • Product training delivery
  • Customer relationship building

Nice-to-have

  • Strong communication skills
  • Critical thinking and problem solving
  • Ability to manage multiple priorities
  • Empathy and integrity
  • Collaborative team player
  • Flexible work environment adaptation

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organization
  • Customer satisfaction management experience
  • Excellent written and verbal communication
  • Ability to handle multiple priorities
  • Demonstrated leadership or awards

Work Rights

Not specified

Tailored Resume

Cover Letter