The Senior Field Service Engineer is responsible for ensuring customer satisfaction through increased throughput and decreased downtime at the Austin, TX facility
Job Summary
The Senior Field Service Engineer is responsible for ensuring customer satisfaction through increased throughput and decreased downtime at the Austin, TX facility.
This role requires a clear advocate for the customer who drives urgency to ensure needs are addressed promptly with an emphasis on a first-time fix.
The position offers a competitive annual base salary range of $70,000 – $85,000 along with comprehensive benefits including medical/dental/vision insurance and 401(k).
Matching Summary
The Senior Field Service Engineer is responsible for ensuring customer satisfaction through increased throughput and decreased downtime at the Austin, TX facility.
Salary
Base: $70,000 – $85,000 annual; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Paid time off, medical/dental/vision insurance, 401(k)
Skills & Requirements
Must-have
5+ years field service experience
Daily local travel required
Ability to lift 50 pounds
Nice-to-have
Prior laboratory experience
Regulated environment background
Automation equipment expertise
Key Requirements
Associates degree in mechanical, electrical, or biological science