Senior Analyst - Crm Product Support Specialist

Real Time Executives Inc

Bengaluru, Karnataka, India
Hybrid
Bachelor's degree in related field
2-5 years application support experience
Strong troubleshooting and problem-solving skills
The role involves acting as the first line of support for CRM-related user inquiries within a global aerospace and defense company

Job Summary

  • The role involves acting as the first line of support for CRM-related user inquiries within a global aerospace and defense company.
  • Success is measured by timely resolution of incidents and proactive identification to reduce recurring issues.
  • The position requires flexibility to accommodate stakeholder interactions during hybrid shifts from 12:30 PM to 9:30 PM IST.

Matching Summary

The role involves acting as the first line of support for CRM-related user inquiries within a global aerospace and defense company.

Skills & Requirements

Must-have

  • Bachelor's degree in related field
  • 2-5 years application support experience
  • Strong troubleshooting and problem-solving skills

Nice-to-have

  • Experience with Microsoft Dynamics 365 CRM
  • Product-driven environment experience
  • Data structures and system configuration knowledge

Key Requirements

  • Bachelor's degree in information systems or Business
  • 2-5 years of experience in software support roles
  • Strong communication skills for non-technical users

Work Rights

Not specified

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