Customer Service Officer (Contact Centre)

AGAPE CP HOLDINGS PTE. LTD.

Singapore
Not specified
Professional communication skills in english
Experience with appointment bookings
Proficiency in microsoft office applications
AGAPE CP HOLDINGS PTE. LTD. is seeking a Customer Service Officer for its contact centre in Singapore, focusing on providing prompt and professional responses to public inquiries. Ideal candidates should have strong communication skills, customer service experience, and proficiency in Microsoft Office

Job Summary

  • The role involves providing professional, accurate, and prompt responses to participants and the public via voice calls, emails, and live chats.
  • Candidates must coordinate with relevant stakeholders to ensure all issues and queries are followed up and resolved effectively.
  • The position requires maintaining high-quality soft skills while entering interaction details accurately into designated management systems.

Matching Summary

Match Score: 85

AGAPE CP HOLDINGS PTE. LTD. is seeking a Customer Service Officer for its contact centre in Singapore, focusing on providing prompt and professional responses to public inquiries. Ideal candidates should have strong communication skills, customer service experience, and proficiency in Microsoft Office.

Skills & Requirements

Must-have

  • Professional communication skills in English
  • Experience with appointment bookings
  • Proficiency in Microsoft Office applications
  • Handling web-based chat or messaging platforms
  • Accurate data entry in interaction management systems

Nice-to-have

  • Ability to handle difficult interactions professionally
  • Proficiency in other languages or dialects
  • Strong soft skills for public engagement

Key Requirements

  • Higher NITEC / Diploma / Degree qualification
  • At least 2 years of contact centre experience
  • Good communication skills in English

Work Rights

Not specified

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