Lead a talented team of professional services organization responsible for overall technical product implementation and solution, project management and relationship management for Visa Clients
Job Summary
Lead a talented team of professional services organization responsible for overall technical product implementation and solution, project management and relationship management for Visa Clients.
Provide technical leadership for all client project implementation activities for a complex and diverse client base, driving cross-functional delivery of systems and services to customers.
Manage all staff issues, including staffing selection, training, goal setting, coaching, annual reviews, compensation planning, and career development.
Matching Summary
Lead a talented team of professional services organization responsible for overall technical product implementation and solution, project management and relationship management for Visa Clients.
Skills & Requirements
Must-have
Visa proprietary systems and applications
Transaction processing and routing
Financial services industry experience
Payment card industry knowledge
Digital products and services knowledge
Nice-to-have
Cross-functional project leadership
Building client relationships
Industry and client trend awareness
Strong problem-solving skills
Change management ability
Key Requirements
10+ years experience with Bachelor's Degree or 8+ years with Advanced Degree
Minimum 10+ years in customer service or technical support