Customer Success Analyst

Establishment Labs

Ismaning, Germany
Competitive compensation plan; full compyny benefi...
**
Professional english french dutch proficiency
Minimum 2 years customer success experience
S4 knowledge required
** Establishment Labs is seeking a Customer Success Analyst in Ismaning, Germany, to enhance customer satisfaction through effective order processing, complaint resolution, and collaboration with various departments. The ideal candidate should possess professional proficiency in English, French, and Dutch, along with at least two years of customer success experience. **

Job Summary

  • The role involves providing exceptional customer service by processing orders, resolving complaints, and coordinating shipping for a leading medical device company.
  • Candidates must possess professional-level fluency in English, French, and Dutch to support an international client base across 85 countries.
  • The position offers a hybrid work model, competitive compensation, and the opportunity to join a fast-growing women's health organization.

Matching Summary

Match Score: 75

** Establishment Labs is seeking a Customer Success Analyst in Ismaning, Germany, to enhance customer satisfaction through effective order processing, complaint resolution, and collaboration with various departments. The ideal candidate should possess professional proficiency in English, French, and Dutch, along with at least two years of customer success experience. **

Salary

Competitive compensation plan; Full company benefits package; Not specified

Skills & Requirements

Must-have

  • Professional English French Dutch proficiency
  • Minimum 2 years Customer Success experience
  • S4 knowledge required
  • Order processing and invoice management
  • Inventory control and stock replenishment

Nice-to-have

  • Knowledge of SAP systems
  • MS Office tools proficiency
  • Ability to develop strategic partnerships
  • Experience with freight forwarders

Key Requirements

  • 2+ years Customer Success experience
  • Professional level English French Dutch skills
  • S4 system knowledge
  • Database management skills

Work Rights

Not specified

Tailored Resume

Cover Letter