Account Advocate

Apollo.io

Manila, Philippines
On-site
3+ years saas customer-facing experience
Complex billing and churn prevention ownership
Cross-functional improvement without management authority
This role represents the highest level of domain expertise responsible for solving complex customer, billing, and revenue-impacting challenges

Job Summary

  • This role represents the highest level of domain expertise responsible for solving complex customer, billing, and revenue-impacting challenges.
  • The successful candidate will partner closely with Finance, Product, and Sales to reduce churn and improve operational consistency.
  • Apollo.io is an AI-native company that values extreme ownership, moving with focus and urgency while encouraging bold ideas.

Matching Summary

This role represents the highest level of domain expertise responsible for solving complex customer, billing, and revenue-impacting challenges.

Skills & Requirements

Must-have

  • 3+ years SaaS customer-facing experience
  • Complex billing and churn prevention ownership
  • Cross-functional improvement without management authority
  • Billing systems and subscription tooling expertise

Nice-to-have

  • Influencing pricing and packaging decisions
  • Experience with churn analytics and VOC programs
  • Mentoring senior individual contributors
  • AI-native mindset for productivity

Key Requirements

  • 3+ years in customer-facing SaaS roles
  • Proven track record in retention scenarios
  • Strong experience with billing systems and CRMs

Work Rights

Not specified

Tailored Resume

Cover Letter