Voice/Video & Trader Voice Engineer

BNP PARIBAS

Singapore, Singapore
**
5+ years trading voice support experience
Nice ntr/ntr-x and verint verba knowledge
Cisco cucm v15 and ms teams voice support
** BNP Paribas is seeking a Voice/Video & Trader Voice Engineer in Singapore to provide technical support for voice systems across the Asia Pacific region. The role involves troubleshooting, managing voice recording systems, and collaborating on various projects to enhance service delivery. **

Job Summary

  • The role involves comprehensive support for voice systems across 12 countries in the Asia Pacific region.
  • Engineers are responsible for managing key voice recording systems like Nice and Verba while ensuring seamless operations.
  • The position requires close collaboration with the RK Ops team to manage business-as-usual activities and project delivery.

Matching Summary

Match Score: 75

** BNP Paribas is seeking a Voice/Video & Trader Voice Engineer in Singapore to provide technical support for voice systems across the Asia Pacific region. The role involves troubleshooting, managing voice recording systems, and collaborating on various projects to enhance service delivery. **

Skills & Requirements

Must-have

  • 5+ years Trading Voice Support experience
  • NICE NTR/NTR-X and Verint Verba knowledge
  • Cisco CUCM v15 and MS Teams Voice support
  • IPC Unigy Version 5.5 infrastructure management
  • Windows Server and SQL Server proficiency
  • Compliance regulations understanding MiFID Dodd-Frank

Nice-to-have

  • CCNA or CCNA Voice certifications
  • Oracle SBC knowledge
  • NAS and SAN systems experience
  • Global team collaboration skills
  • Strong problem-solving and time management
  • Adaptability to new technology skillsets

Key Requirements

  • 5+ years experience in Trading Voice Support Role
  • In-depth knowledge of NICE NTR/NTR-X and Verint Verba
  • General knowledge of Cisco CUCM v15 and MS Teams Voice
  • Understanding of Compliance regulations such as MiFID and DODD-Frank
  • Experience documenting and managing platforms through their lifecycle

Work Rights

Not specified

Tailored Resume

Cover Letter