Job Summary

• The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
• Reporting to the VP of CX Operations, the Principal Program Manager, CX Operations is a high-stakes, high-trust role designed for someone who thrives on ambiguity, moves fast, and can make complex, multi-stakeholder workstreams run flawlessly.
• In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Salary

Base: $158,400 USD - $237,600 USD; Bonus/Equity: role may be eligible for bonus plan or commission/bonus, annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Key Requirements

• 7+ years experience in business operations / strategy consulting
• 2+ years experience supporting enterprise-wide programs
• executive level stakeholders
• Outstanding written, visual representation, and verbal communication skills
• Proficient in project management and collaboration tools

Work Rights