Crm Business System Analyst

Leidos UK

Base: $59,150.00 - $106,925.00; bonus/equity: not ...
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Customer relationship management (crm) support
Quorum (iq) product knowledge
Vip client communication skills
** Leidos UK is seeking a CRM Business System Analyst to provide technical support and consulting for their Customer Relationship Management (CRM) software, primarily in a remote environment. The role requires effective communication with VIP clients and experience in business process optimization, with a strong emphasis on customer service and technical troubleshooting. **

Job Summary

  • The role involves providing daily support for the intranet Quorum (IQ) product while consulting with customers on business processes to meet requirements.
  • Candidates must be able to effectively communicate with VIP clients and synthesize complex technical explanations for audiences with varying expertise levels.
  • Leidos offers a culture that challenges employees to solve tough problems while providing career advancement, mentoring, and competitive compensation.

Matching Summary

Match Score: 75

** Leidos UK is seeking a CRM Business System Analyst to provide technical support and consulting for their Customer Relationship Management (CRM) software, primarily in a remote environment. The role requires effective communication with VIP clients and experience in business process optimization, with a strong emphasis on customer service and technical troubleshooting. **

Salary

Base: $59,150.00 - $106,925.00; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits package

Skills & Requirements

Must-have

  • Customer Relationship Management (CRM) support
  • Quorum (IQ) product knowledge
  • VIP client communication skills
  • HTML and troubleshooting basics
  • MS Office proficiency

Nice-to-have

  • Experience in Senator or Congressman office
  • Multimedia design and web content development
  • Oracle/SQL knowledge
  • Technical support ticketing systems experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • Two plus years of relevant CRM experience
  • U.S. Citizenship required
  • Ability to obtain Public Trust Security Clearance

Work Rights

Must have U.S. citizenship

Tailored Resume

Cover Letter