Technical Support

CACI

Base: $70,800 - $148,600; bonus/equity: not specif...
5d onsite
Active ts/sci clearance with polygraph
Servicenow ticketing system experience
Bachelor's degree or equivalent
The role involves providing front-line customer interaction to solve basic technical problems and managing program help desk tickets

Job Summary

  • The role involves providing front-line customer interaction to solve basic technical problems and managing program help desk tickets.
  • Candidates must ensure SLAs are met by coordinating outages and generating detailed reports about the program's tickets.
  • CACI offers a culture of integrity with comprehensive benefits including healthcare, wellness, financial, and retirement plans.

Matching Summary

The role involves providing front-line customer interaction to solve basic technical problems and managing program help desk tickets.

Salary

Base: $70,800 - $148,600; Bonus/Equity: Not specified; Benefits: Healthcare, wellness, financial, retirement, family support, continuing education, time off

Skills & Requirements

Must-have

  • Active TS/SCI clearance with polygraph
  • ServiceNow ticketing system experience
  • Bachelor's degree or equivalent
  • 5 years of related experience
  • MS Product Suite proficiency

Nice-to-have

  • CMDB database experience
  • Problem and Incident Management expertise
  • Strong customer service skills
  • Ability to multi-task in fast-paced environment

Key Requirements

  • Active TS/SCI clearance with polygraph
  • Bachelor's degree required
  • Minimum 5 years related experience
  • Security+ Certification current
  • US Citizenship implied for clearance

Work Rights

Must have active TS/SCI clearance with polygraph

Tailored Resume

Cover Letter