Senior Associate Customer Success Manager - Paradox

noahsarkvet.us

Fully remote
Client-facing experience
Technical support expertise
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox's AI assistant streamlines recruitment tasks through conversational platforms, enabling recruiting teams to spend more time with people and less time with software.
  • Workday offers a flexible work approach combining remote and in-person time to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience
  • technical support expertise
  • customer satisfaction management
  • product training and configuration
  • problem troubleshooting and resolution

Nice-to-have

  • strong communication skills
  • critical thinking and solution orientation
  • collaborative team partnership
  • flexible work environment
  • empathy and integrity culture

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organizations
  • customer satisfaction management expertise
  • excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter