Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support and maintain technology equipment
Fulfill support requests
Respond to and complete it service tickets
The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining technology equipment and providing IT support to end users. This position requires a strong technical background, particularly in Windows and Mac systems, and offers a comprehensive benefits package in a supportive work environment
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.
Matching Summary
Match Score: 85
The University of Arkansas is seeking a Desktop Support Technician responsible for maintaining technology equipment and providing IT support to end users. This position requires a strong technical background, particularly in Windows and Mac systems, and offers a comprehensive benefits package in a supportive work environment.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Support and maintain technology equipment
Fulfill support requests
Respond to and complete IT service tickets
Create end user support documentation
Perform installs, configurations, and updates
Transport and deploy IT hardware
Nice-to-have
Function as tier-2 support resource
Execute IT hardware inventory
Maintain collegial working relationships
Key Requirements
Bachelor's degree or technical training
2+ years of computer support experience
Experience supporting Windows and Mac computers
Experience with endpoint management software
Experience with networking essentials
Experience with audio/video systems
Work Rights
Proof of legal authority to work in the United States