Supervisor, Safety - Customer Service Delivery

Airbnb

Singapore, Singapore
**
6+ years customer service experience
3 years direct people management
Manage team of 10-15 specialists
** Airbnb is seeking a Supervisor for their Customer Service Delivery team in Singapore, requiring a candidate with extensive experience in customer service and team management. The role involves overseeing a team of specialists, driving performance, and supporting operational excellence in a fast-paced environment. **

Job Summary

  • This role involves overseeing teams of 10-15 specialists to deliver exceptional customer service and manage complex, sensitive issues that pose risks to the brand.
  • The supervisor is responsible for driving performance through behavior-based coaching, setting clear expectations, and creating tailored development strategies for team members.
  • Candidates must be adaptable to a fast-paced environment, willing to work weekends and holidays, and open to evolving responsibilities across different support teams.

Matching Summary

Match Score: 75

** Airbnb is seeking a Supervisor for their Customer Service Delivery team in Singapore, requiring a candidate with extensive experience in customer service and team management. The role involves overseeing a team of specialists, driving performance, and supporting operational excellence in a fast-paced environment. **

Skills & Requirements

Must-have

  • 6+ years customer service experience
  • 3 years direct people management
  • Manage team of 10-15 specialists
  • Handle high severity case escalations
  • Data analysis using Tableau or SQL
  • Flexible weekend and holiday shifts

Nice-to-have

  • Strong conflict resolution skills
  • Commitment to diversity and inclusion
  • Proactive resourcefulness under pressure
  • Experience with performance improvement plans
  • Ability to cascade strategic changes

Key Requirements

  • 6+ years progressive customer service experience
  • 3 years in direct staff management roles
  • Proficiency in data tools like Tableau, SQL, Excel
  • Availability for rotating shifts including weekends
  • Singapore residency required (no visa support)

Work Rights

Must have Singapore work authorization

Tailored Resume

Cover Letter