Customer Service Representative

Integon (A division of The Allstate Corporation)

Mexico
Base: up to $24,000 mxn monthly before taxes; bonu...
Not specified (assumed on-site based on context).
Fully bilingual english spanish proficiency
High school diploma or ged required
Strong phone manners and problem-solving skills
Integon, a division of The Allstate Corporation, is seeking a Customer Service Representative in Mexico to support their insurance products. The role focuses on providing exceptional customer service, resolving inquiries, and maintaining strong relationships with policyholders

Job Summary

  • The role serves as the primary point of contact for customers and agents, ensuring they feel valued while resolving complex policy issues.
  • Employees receive full paid training, nine days of PTO, weekly food vouchers, and access to an on-site wellness center and coffee shop.
  • The position requires handling diverse tasks including DMV filings, billing adjustments, policy changes, and identifying risks immediately after a policy is sold.

Matching Summary

Match Score: 85

Integon, a division of The Allstate Corporation, is seeking a Customer Service Representative in Mexico to support their insurance products. The role focuses on providing exceptional customer service, resolving inquiries, and maintaining strong relationships with policyholders.

Salary

Base: Up to $24,000 MXN monthly before taxes; Bonus/Equity: Not specified; Benefits: Full paid training, 9 days PTO, weekly food vouchers, life insurance, parking, wellness center, coffee shop, discounts, referral program

Skills & Requirements

Must-have

  • Fully bilingual English Spanish proficiency
  • High school diploma or GED required
  • Strong phone manners and problem-solving skills
  • Ability to multitask across multiple systems
  • Experience handling customer inquiries and conflicts

Nice-to-have

  • Previous call center experience preferred
  • Prior knowledge of insurance industry
  • Experience with underwriting information gathering
  • Proven track record of process improvement suggestions
  • Demonstrated teamwork and reliability

Key Requirements

  • High School Diploma or GED
  • Must be fully bilingual in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter