PERSOL Singapore Pte. Ltd. is seeking a Junior Call Centre Team Lead with leadership experience to support survey operations and manage a team of Survey Officers. The role involves achieving service levels, conducting audits, and addressing escalations, requiring a diploma and 2-3 years of relevant leadership experience
Job Summary
Lead a team of Survey Officers to achieve service levels and daily KPIs for assigned surveys.
Act as the subject matter expert while handling hotline enquiries, data audits, and escalations.
Drive continuous improvement through coaching, call audits, and conducting field visits with junior members.
Matching Summary
Match Score: 75
PERSOL Singapore Pte. Ltd. is seeking a Junior Call Centre Team Lead with leadership experience to support survey operations and manage a team of Survey Officers. The role involves achieving service levels, conducting audits, and addressing escalations, requiring a diploma and 2-3 years of relevant leadership experience.
Salary
Up to $3500
Skills & Requirements
Must-have
2-3 years leadership experience
Survey operations background
Microsoft Excel proficiency
Call center team management
KPI monitoring and achievement
Nice-to-have
Coaching and performance improvement
Field visit coordination
Service recovery expertise
Quality audit capabilities
Key Requirements
Minimum Diploma qualification
2-3 years in leadership position
Experience in survey operations or customer service