Drive AI strategy and adoption across the DoorDash ecosystem, ensuring providers increasingly rely on automated guidance rather than Support or TAMs
Job Summary
Drive AI strategy and adoption across the DoorDash ecosystem, ensuring providers increasingly rely on automated guidance rather than Support or TAMs.
Define, track, and evolve AI quality metrics, including accuracy, actionability, drift, and deflection, and own the feedback loops that continuously improve our models.
Shape the Developer Portal support experience, collaborating with Design and Product to improve clarity, workflow UI, and overall provider support outcomes.
Matching Summary
Drive AI strategy and adoption across the DoorDash ecosystem, ensuring providers increasingly rely on automated guidance rather than Support or TAMs.
Skills & Requirements
Must-have
AI strategy and adoption
AI quality metrics
partner pain signals
Developer Portal support experience
data stories and recommendations
dashboards and tracking mechanisms
Nice-to-have
AI fluency
detail-oriented
strong critical thinker
strong communicator
self starter
relationship builder
Key Requirements
4-6 years of experience
Experience with AI systems, LLM outputs, and quality evaluation
Strong track record of internal stakeholder management
Demonstrated understanding for translating technical concepts to business solutions
Proven success of creating and/or implementation of new strategy
Comfortable manipulating data (Excel/Sheets and SQL required)