Onsite Technical Support

EML

Adelaide, South Australia, Australia
Not specified; salary reviews included; annual com...
Fully remote
Second-level technical support experience
Windows 11 and linux endpoint knowledge
Microsoft 365 and active directory administration
This role serves as a single point of contact for customers, delivering timely restoration of normal service in a fast-paced environment

Job Summary

  • This role serves as a single point of contact for customers, delivering timely restoration of normal service in a fast-paced environment.
  • The successful candidate will manage user accounts, system imaging, and software deployment while maintaining up-to-date hardware inventories.
  • EML offers comprehensive benefits including flexible work arrangements, a corporate wellbeing program, and generous parental leave entitlements.

Matching Summary

This role serves as a single point of contact for customers, delivering timely restoration of normal service in a fast-paced environment.

Salary

Not specified; Salary reviews included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Second-level technical support experience
  • Windows 11 and Linux endpoint knowledge
  • Microsoft 365 and Active Directory administration
  • VPN and MFA troubleshooting skills
  • Mobile device management (MDM) expertise

Nice-to-have

  • Strong customer service communication skills
  • Ability to mentor Level 1 staff members
  • Experience with ITIL v4 framework
  • Structured approach to resolving issues
  • Collaborative team culture participation

Key Requirements

  • Minimum 3 years hands-on IT support experience
  • Full Australian working rights without restriction
  • ITIL v4 certification is essential
  • CompTIA A+ or Microsoft 365 Administration qualifications highly regarded

Work Rights

Must have full Australian working rights without restriction

Tailored Resume

Cover Letter