Infrastructure Service Delivery Manager – Principal
Independence Pet Holdings
Service delivery oversight
Escalation & incident coordination
Demand, intake, and prioritization
Serve as the primary point of contact for technology-related needs for assigned operating companies, building strong relationships with executives and understanding business roadmaps
Job Summary
Serve as the primary point of contact for technology-related needs for assigned operating companies, building strong relationships with executives and understanding business roadmaps.
Own the end-to-end service delivery experience for infrastructure services, monitoring SLA performance and partnering closely with the MSP to ensure consistent service quality.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements.
Matching Summary
Serve as the primary point of contact for technology-related needs for assigned operating companies, building strong relationships with executives and understanding business roadmaps.
Skills & Requirements
Must-have
Service Delivery Oversight
Escalation & Incident Coordination
Demand, Intake, and Prioritization
Vendor, MSP, and Engineering Team Coordination
Business Relationship Management
Nice-to-have
Promote adoption of modern workplace tools
Continuous Improvement & Optimization
User experience trends monitoring
Key Requirements
Years of experience in IT infrastructure management