Senior Technical Account Manager

NiCE

Pune, India
2 days onsite, 3 days remote
5+ years in technical service role
Modern cloud contact center knowledge
Strong analytical troubleshooting skills
NiCE is seeking a Senior Technical Account Manager in Pune, India, to serve as a strategic advisor for key customer accounts, ensuring they maximize value from NiCE's products and services. The role requires strong technical expertise, excellent customer relationship skills, and a proactive approach to account management

Job Summary

  • The Senior Technical Account Manager acts as a strategic advisor to ensure key customers derive maximum value from NICE products.
  • This role requires developing deep partnerships by understanding business needs, providing technical guidance, and driving customer retention.
  • Candidates will benefit from a hybrid work model allowing two days in the office and three days remote weekly.

Matching Summary

Match Score: 85

NiCE is seeking a Senior Technical Account Manager in Pune, India, to serve as a strategic advisor for key customer accounts, ensuring they maximize value from NiCE's products and services. The role requires strong technical expertise, excellent customer relationship skills, and a proactive approach to account management.

Skills & Requirements

Must-have

  • 5+ years in technical service role
  • Modern cloud contact center knowledge
  • Strong analytical troubleshooting skills
  • Proven background in software or telecommunications
  • Experience with end-user support

Nice-to-have

  • Networking knowledge and VoIP exposure
  • Understanding of PBX, SIP, and carriers
  • Early adopter mindset
  • Mentoring and team development experience
  • Inquisitive and service-oriented demeanor

Key Requirements

  • 5+ years experience in technical/service roles
  • Background in software, telecommunications, or call centers
  • Demonstrated technical problem-solving proficiency

Work Rights

Not specified

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