Base: $90,400 - $135,600 (py); bonus/equity: not s...
Hybrid (3 days onsite, 2 days remote, up to 15% travel)
Advanced critical thinking and analytical abilities
Proactive problem-solver in dynamic situations
Customer-facing experience with technical background
Carbon Inc is seeking a Senior Carbon Technical Partner to join their Customer Support team in Sunnyvale, California. This temporary position emphasizes technical problem-solving and customer advocacy, with an emphasis on ensuring a positive customer experience with Carbon’s products
Job Summary
The role involves serving as the lead point of contact for support matters, including training end users and resolving complex technical issues across hardware, software, and chemistry.
Carbon Technical Partners are responsible for diagnosing high-severity requests and acting as a key liaison between customers and cross-functional teams to ensure timely solutions.
This is a temporary role based in Sunnyvale, CA, with a hybrid schedule requiring onsite presence three days per week and up to 15% travel for training and support.
Matching Summary
Match Score: 85
Carbon Inc is seeking a Senior Carbon Technical Partner to join their Customer Support team in Sunnyvale, California. This temporary position emphasizes technical problem-solving and customer advocacy, with an emphasis on ensuring a positive customer experience with Carbon’s products.
Salary
Base: $90,400 - $135,600 (per year); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Advanced critical thinking and analytical abilities
Proactive problem-solver in dynamic situations
Customer-facing experience with technical background
Experience with DLP, SLA or FDM 3D printing technologies
Proficient with ticketing systems such as Salesforce and Jira
Nice-to-have
Spanish language skills preferred
Experience in dental lab or industrial manufacturing
Ability to lead and facilitate technical training sessions
Adaptability to ambiguity in small-company environments
High-stakes communication during printer down emergencies
Key Requirements
BS degree in engineering, material science, or related field
Around 5 years of relevant experience in technical service or product support
Technical background in engineering, chemistry, material science, or field service