Call Centre Representative

Lowell Group Ltd

Leeds, United Kingdom
Base: from £25,165 raising to £26,200 after 12 mon...
**
Strong communication skills
Resilience and adaptability to change
Ability to motivate self to achieve goals
** Lowell Group Ltd is seeking a Legal Recoveries Associate to join their litigation department in Leeds, offering a salary starting from £25,165 with potential bonuses and hybrid work options. The role involves engaging with customers to assist them in managing their accounts and finding suitable payment solutions, requiring strong communication skills and a compassionate approach. **

Job Summary

  • The role involves speaking to customers over the telephone to understand their situations and help them find affordable payment plans.
  • Employees can earn a performance-related quarterly bonus of up to 20% plus a discretionary annual bonus of up to 10%.
  • The company offers hybrid working, 28 days of holiday, free onsite parking, and access to an on-site gym.

Matching Summary

Match Score: 75

** Lowell Group Ltd is seeking a Legal Recoveries Associate to join their litigation department in Leeds, offering a salary starting from £25,165 with potential bonuses and hybrid work options. The role involves engaging with customers to assist them in managing their accounts and finding suitable payment solutions, requiring strong communication skills and a compassionate approach. **

Salary

Base: From £25,165 raising to £26,200 after 12 months; Bonus: Quarterly performance related bonus up to 20%; Benefits: Discretionary annual bonus up to 10%, 3% flexible benefits, 28 days holiday

Skills & Requirements

Must-have

  • Strong communication skills
  • Resilience and adaptability to change
  • Ability to motivate self to achieve goals

Nice-to-have

  • Customer service experience in sales or retail
  • Compassionate approach to vulnerable customers
  • Experience with litigation processes

Key Requirements

  • Customer facing role experience preferred
  • No specific degree mentioned
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter