Genesys is seeking a Senior Customer Success Manager who will manage strategic accounts and foster partnerships to drive customer value realization. The ideal candidate should have over six years of experience in customer success management and be proficient in cross-functional collaboration and stakeholder management
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
This role has a market-competitive salary with an anticipated base compensation range of $104,000.00 - $183,000.00.
Matching Summary
Match Score: 85
Genesys is seeking a Senior Customer Success Manager who will manage strategic accounts and foster partnerships to drive customer value realization. The ideal candidate should have over six years of experience in customer success management and be proficient in cross-functional collaboration and stakeholder management.
Salary
$104,000.00 - $183,000.00; Bonus/Equity: Performance-based bonus opportunities; Benefits: Medical, Dental, and Vision Insurance, Telehealth coverage, Flexible work schedules, Development and career growth opportunities, Open Time Off, 401(k) matching program, Adoption Assistance, Fertility treatments
Skills & Requirements
Must-have
Drive customer value realization
Orchestrate internal resources
Manage enterprise customer relationships
Proactive identification and resolution of needs
Nice-to-have
Embrace empathy and cultivate collaboration
Empathetic, personalized experiences at scale
Employee productivity and engagement
Key Requirements
6+ years of Customer Success Management experience
Bachelor’s degree in business management or related field
Proven track record of managing enterprise customer relationships
Proficiency with CRM systems and customer success platforms