Customer Service Representative

EML

Parramatta, Australia
Hybrid (up to 3 days remote after initial performance review)
Inbound and outbound calls
Claim administration duties
Assist worker and employer with claim process
EML is seeking a Customer Service Representative for their Parramatta office, with the role offering flexibility for remote work after an initial period. The position involves assisting claimants in navigating their workers' compensation claims while fostering a supportive and empathetic workplace culture

Job Summary

  • As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
  • Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership.

Matching Summary

Match Score: 85

EML is seeking a Customer Service Representative for their Parramatta office, with the role offering flexibility for remote work after an initial period. The position involves assisting claimants in navigating their workers' compensation claims while fostering a supportive and empathetic workplace culture.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Claim administration duties
  • Assist worker and employer with claim process
  • Case management
  • Manage telephone enquiries
  • Microsoft Office Suite

Nice-to-have

  • High level of empathy
  • Solution focused mindset
  • Embrace change with confidence
  • Learning and growing within the business

Key Requirements

  • Full time, permanent position
  • Work-from-home flexibility considered from month three
  • Proficient use of Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter