Manager, Premium Service | Cleveland Browns

The Millennium Youth Entertainment Complex

Berea, Ohio, US
Competitive salary; not specified; medical, dental...
Premium customer service platform management
Client engagement strategy development
Sales material organization and management
The role involves overseeing all premium customer service platforms including benefits, amenities, and payment processing for the New Huntington Bank Field project

Job Summary

  • The role involves overseeing all premium customer service platforms including benefits, amenities, and payment processing for the New Huntington Bank Field project.
  • Candidates will support the sales team by creating and managing sales materials while assisting in planning special events for premium clients and corporate prospects.
  • Legends Global offers a competitive salary, generous benefits package including medical and dental insurance, and a collaborative culture focused on winning as a unified team.

Matching Summary

The role involves overseeing all premium customer service platforms including benefits, amenities, and payment processing for the New Huntington Bank Field project.

Salary

Competitive salary; Not specified; Medical, dental, vision, life, disability insurance, paid vacation, 401k plan

Skills & Requirements

Must-have

  • Premium customer service platform management
  • Client engagement strategy development
  • Sales material organization and management
  • CRM system record maintenance
  • Event planning for premium clients

Nice-to-have

  • Strong strategic thinking abilities
  • Creative mindset for gifting initiatives
  • Collaborative team player
  • Proactive problem-solving skills
  • Inclusive workplace culture alignment

Key Requirements

  • Bachelor's degree or equivalent education/experience
  • 5+ years experience in sports/live events industry
  • Experience in premium customer service
  • Flexibility to work evenings, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter