AstraZeneca is seeking an Associate Director for Customer 360 to lead the transformation of omnichannel customer engagement as part of their "Customer 2030" strategy. The role focuses on utilizing AI and advanced data analytics to build comprehensive customer profiles, improve operational efficiency, and drive business growth
Job Summary
The role will spearhead the business transformation of omnichannel customer engagement under the company's 'Customer 2030' strategy.
You will orchestrate the integration of multi-source data to build dynamic 360-degree profiling systems for Healthcare Professionals.
This position requires acting as a strategic partner to Business Unit Heads to translate complex technology concepts into clear business mandates.
Matching Summary
Match Score: 85
AstraZeneca is seeking an Associate Director for Customer 360 to lead the transformation of omnichannel customer engagement as part of their "Customer 2030" strategy. The role focuses on utilizing AI and advanced data analytics to build comprehensive customer profiles, improve operational efficiency, and drive business growth.
Skills & Requirements
Must-have
10+ years digital transformation experience
Master's degree in Data Science or Statistics
Expertise in Generative AI and Machine Learning
Experience building Customer 360 profiles
Omnichannel marketing ecosystem knowledge
Nice-to-have
Background in multinational pharmaceutical companies
Top-tier tech or consulting firm experience
Entrepreneurial mindset with agile working methods
Strong influence and change management capabilities