Assistant Reservation Manager - Sofitel Cairo Downtown Nile

Sofitel Sydney Wentworth

Cairo, Egypt
On-site
Manage reservation operations
Respond to customer inquiries
Maintain accurate records
Assist the Reservations Manager in overseeing daily reservation operations, managing and responding to customer inquiries, and maintaining accurate records

Job Summary

  • Assist the Reservations Manager in overseeing daily reservation operations, managing and responding to customer inquiries, and maintaining accurate records.
  • Maximize hotel revenues by promoting upselling and ensuring efficient availability control procedures, while developing and maintaining communication with major sources of business.
  • Work closely with the Front Office and Sales teams to ensure seamless guest experiences and train and mentor reservation staff as needed.

Matching Summary

Assist the Reservations Manager in overseeing daily reservation operations, managing and responding to customer inquiries, and maintaining accurate records.

Skills & Requirements

Must-have

  • Manage reservation operations
  • Respond to customer inquiries
  • Maintain accurate records
  • Maximize hotel revenues
  • Promote upselling
  • Address reservation issues

Nice-to-have

  • Responsible hospitality vision
  • Positive memorable impact
  • Develop communication with business sources
  • Work under pressure
  • Fast-paced environment

Key Requirements

  • Bachelor's degree in Hospitality Management
  • 2+ years of experience in reservations
  • Strong communication skills
  • Customer service skills
  • Manage multiple tasks efficiently
  • High attention to detail
  • Proficiency in reservation software
  • Problem-solving skills
  • Experience with Opera or related system

Work Rights

Not specified

Tailored Resume

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