In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore
PwC
Bangalore, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations
Job Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
Matching Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Chatbots and Voicebots
Real-Time Agent Assist
Speech Analytics
Presales and Solutioning
Nice-to-have
Business intelligence and data management
Leveraging advanced technologies
Driving business growth
Innovation and collaboration
Key Requirements
10-15 years of experience in Presales, Solution Consulting, or Contact Center Transformation
Proven experience managing client stakeholders
Strong understanding of project delivery models
Hands-on expertise in Chatbots & Voicebots
Hands-on expertise in Real-Time Agent Assist
Hands-on expertise in Speech & Interaction Analytics
Hands-on expertise in Smart Knowledge management solutions
Hands-on expertise in Contact Center Operations & KPIs
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE