Customer Success Account Manager

Adobe Media and Data Science Research (MDSR) Laboratory

Remote
Develop and manage large customer relationships
Drive revenue growth through upsell/cross-sell
Understand customer business needs and pain points
Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business

Job Summary

  • Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business.
  • Drive revenue growth by identifying upsell and cross-sell opportunities, responsible for driving Net ARR from allocated customers.
  • Stay informed about industry trends, regulatory changes, and the competitive landscape of Document / Creative domain.

Matching Summary

Plays a critical role in developing and managing relationships with large customers from the ICX-Reseller book of business.

Skills & Requirements

Must-have

  • Develop and manage large customer relationships
  • Drive revenue growth through upsell/cross-sell
  • Understand customer business needs and pain points
  • Manage opportunity pipeline
  • Research customer contracts and purchasing history
  • Develop and execute strategic account plans
  • Collaborate with Solution Specialists

Nice-to-have

  • Thought leadership on industry best practices
  • Voice of the client within the organization
  • Flair for technology
  • Value-selling approach

Key Requirements

  • 3+ Years experience in a similar role
  • Experience selling SAAS solutions preferred
  • Proven track record leading a matrixed organization
  • Ability to forge and maintain strong business relationships
  • Excellent communication and presentation skills
  • Proven experience using quantitative and qualitative analysis
  • Ability to independently give basic product demos
  • International Sales Experience with exposure to NA markets
  • Bachelor’s Degree or Equivalent

Work Rights

Not specified

Tailored Resume

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