Financial Expert I

ING

Belgium
Knowledge of banking products and services
Experience with mobile and digital banking tools
Ability to identify customer needs proactively
The role serves as the primary personal contact for customers in branches, acting as the face of ING

Job Summary

  • The role serves as the primary personal contact for customers in branches, acting as the face of ING.
  • Employees are expected to guide customers toward efficient digital and mobile banking solutions while providing expert advice.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert interactions into commercial opportunities.

Matching Summary

The role serves as the primary personal contact for customers in branches, acting as the face of ING.

Skills & Requirements

Must-have

  • Knowledge of banking products and services
  • Experience with mobile and digital banking tools
  • Ability to identify customer needs proactively

Nice-to-have

  • Empathic communication skills
  • Proactive sales approach
  • Event planning and hosting experience

Key Requirements

  • Level 13 or Level 14 retail specialist designation
  • Strong product knowledge across lending and insurance
  • Proficiency with CRM tools like Salesforce and Iris

Work Rights

Not specified

Tailored Resume

Cover Letter